Privacy policy
KristalBond.us Privacy Policy. This policy was last updated on 25th
March, 2011.
This Web site is operated by kristalbond.us, and this privacy policy applies to this Web site only. View the separate privacy policy that applies to your other KBT America products and read more about our credit services.
At , kristalbond.us we respect our customers and understand that may be concerned about privacy. We post this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information, and how you may access some of the data you provide to us.
As we continue to develop our Web site and take advantage of technologies to improve the services we offer, this may change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.
If you have any questions about this policy, please contact our Customer Service Department; contact us by postal mail and telephone number provided below.
What Information Do We Collect?
We collect various types of information depending upon how you use our site.
• When you order from us, we collect your name, billing address, shipping address, e-mail address, phone number(s) and credit card number (with expiration date). We also gather information on the person who will receive any gift you send (e.g., that person's name and address) and we will retain a record of your purchases. In addition, if you are a registered user and have signed in when you enter this information, it will automatically be saved in your Wallet and/or Address Book for ease of reference.
• When you become a kristalbond.us registered user, we collect your name, mailing address, e-mail address, birth date and password. This information is gathered to make your shopping experience as a registered user as quick and easy as possible. Additionally, we collect certain personal information if you choose to opt in to our e-mail or mobile content marketing programs.
• Our primary goal in collecting personal information — including your first name, last name, purchase history, phone number(s), valid e-mail and residential address and credit card data — is to provide you with a smooth, efficient, customized shopping experience and to let you know about offers that may be of interest to you.
• When you enter a sweepstakes or contest online, we usually collect your name, address (or ZIP Code), e-mail address and phone number. We also may ask you for additional information, such as your age, interests or product preferences.
• When you submit a question to customer service, we need your e-mail address to respond, and you also may provide us with additional information to help us answer your question.
• We may receive some information about you from other sources and may add it to your account information. For example, we might get your updated address from a shipper or information on your preferences from another Web site conducting a promotion or event with us.
• We may acquire customer lists from other parties so that we may invite new people to visit kbtamerica.com. Our policy is to acquire only lists of people who have indicated that they are willing to receive e-mail offers. Also, each time we send an e-mail offer, we provide people with the opportunity to opt out of receiving future e-mail offers.
• During your shopping with us, we may look at the zip code affiliated with your computer's IP address in order to customize and enhance your shopping experience.
What Are Cookies and How Do We Use Them?
A cookie is a small piece of information sent by a Web site that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalize your experience. At kristalbond.us, we use two kinds of cookies: session cookies and persistent cookies. Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at kristalbond.us. For example, the Session ID cookie that we ask your browser to hold retains the ID for your shopping bag. Without the Session ID cookie, you can't add merchandise to your bag and carry it to Checkout.
Persistent cookies, in contrast, last from visit to visit; they do not go away when you exit your browser. At kristalbond.us, we use persistent cookies to give you a more personalized shopping experience and to help you navigate our store more efficiently. We will use your information to enhance your site experience. However, you can use our site without accepting a persistent cookie. To do so, you should set your browser options to reject persistent cookies. Alternatively, you can set your browser to notify you when you receive a cookie, which gives you the opportunity to decide whether you want to accept it or not. In many instances, the Help button on your browser toolbar will tell you how you can take these steps.
Cookies can be used by a Web site to recognize you. But that does not necessarily mean any personal information is stored in the cookies. At kristalbond.us, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and e-mail address) is stored safely and separately on our secured servers, and you need to provide a password to access it.
We also use cookies to look at how groups, rather than individuals, use our Web site. In physical stores, we can observe which aisles and departments are most heavily trafficked and determine what displays or sales are the most successful. Then, we can identify ways to improve the customer experience. On the Web, cookies help us develop a similar understanding so that we can continue to improve the arrangement, product offerings, and merchandise placement you see at kbtamerica.com.
If you would like to opt out of receiving any cookies from kristalbond.us, please use the help function in your Web browser to restrict kbtamerica.com cookies. Lastly, if your existing cookie expires or you clear your cookies for any reason, you will need to follow the above steps again to opt out of any new cookies.
IT support
We work with a third party companies, to assist us in better understanding how people use our site. kristalbond.us may place cookies on your computer to collect information. The information that is collected through cookies tells us things like which search engine referred you, how you navigated around our site, what you purchased and what traffic is driven by banner ads and e-mails.
We analyzes the information it collects from kristalbond.us our support companies returns it to us through a secure Web connection. We use the information to help us understand your interests in our Web site and how to better serve you. It also helps us provide you with more personalized product offerings. kristalbond.us does not allow outside parties to collect credit card, username or password information.
Our suppliers may only use your personal information to perform services for us. It may not share your personal information with anyone else, or use it for any other purpose, except on an aggregate, non-personal basis (in other words, the information will not be identified with you). They are required to maintain all of the information it collects and analyze securely and in confidence.
As a visitor to kristalbond.us, you may choose to opt out of analysis of your browsing and purchasing behavior on our site. You may also choose to continue to benefit from the improved shopping experience that the analysis allows us to provide, but maintain your anonymity. Learn more about the various levels of privacy and confidentiality you can select with on this site and to exercise your opt-out choices.
Targeted Advertising
Targeted advertising (also known as Online Behavioral Advertising) uses information collected on an individual's Web browsing behavior such as the pages they have visited or the searches they have made. This information is then used to select which kristalbond.us advertisement should be displayed to a particular individual on Web sites other than kbtamerica.com. The information collected is only linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a particular person, such as their name, address or credit card number. The information used for targeted advertising either comes from kbtamerica.com or through third-party Web site publishers.
You can opt out of targeted advertising that occurs on our third party advertising publishers (per the paragraph above). Please note that this will opt you out of targeted ads from kbtamerica.com and any other participating advertisers. If you opt out, you will continue to receive online advertising from kristalbond.us; however, these ads may not be as relevant to you.
How Do We Use Your Information?
We may use your information in a number of ways, including the following:
• In order to serve you better, we may combine the information you provide us online, at stores and through our catalogs. We use that information to improve your overall shopping experience.
• To improve the content on our Web site; for example, we may use cookies to find out which parts of our site or our products are visited most often.
• To enhance your online shopping experience; for example, we may use it to recognize you and welcome you to the site.
• For marketing and promotional purposes; for example, we send out e-mail and direct mail to our online and store customers about products or events that we think may be of interest to them. We also may send you offers for discounts or free services (e.g., free gift wrap or shipping) on our site or in stores.
Do We Share Your Information?
The information gathered may be shared with the KBT, Kristalbond & KGM, family of companies, which includes Kristalbong, Kaihatsu Global Marketing and KBT companies worldwide. We also share the information with third parties, including responsible companies with which we have a relationship. For example:
• When you make a purchase, we may share information about you and your transaction with other companies for the purpose of processing your transaction, including fraud prevention, vendor direct shipping and credit card authorization.
• Some of our vendors may work closely with us to create a vendor shop within the kristalbond.us site or to ship your order directly to you. In certain instances, we may share certain information about you with that vendor (e.g., if you decide to buy their products).
• You also may make a purchase from kbtamerica.com through a link from another Web site or search engine and may use their express checkout tool to do so. When you do, please be aware that both kristalbond.us and that Web site or search engine will receive your information.
• In some cases, kristalbond.us may enter into a co-branding relationship with another Web site that offers you products or services that supplement kristalbond.us 's assortment (e.g., flowers). In those cases, you may link from kristalbond.us to another site to purchase the item. In that case, both kbtamerica.com and the other Web site may receive your information.
• kristalbond.us may team with another Web site to conduct a sweepstakes or other event (e.g., a live Web chat). In those cases, each of the participating Web sites may collect or receive personal information from you.
• For some of our products, kbtamerica.com may provide you with a link to the supplier of that product so that you may get further information. If you link to the supplier's site, the supplier may collect or receive information about you.
• Like other companies, kbtamerica.com may use third-party advertising companies to serve ads (e.g., banners or links) on its behalf. These companies may employ cookies and action tags (also known as single pixel gifs or Web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is anonymous. View more information about this practice and your choices.
In most of the above situations, these third parties will receive your information because you will be visiting their Web sites or using their links and, in doing so, you may provide information directly to them. You therefore should refer to their privacy policies to understand how they handle your information and what kinds of choices you have.
kristalbond.us also may share your personal information with outside companies that perform services for kbtamerica.com. For example, we may retain an outside company to manage a database containing certain customer information or to create and distribute an e-mail offering. In those situations, the outside party is performing work for kristalbond.us, and kristalbond.us includes language in its contracts stating that your information is to be used only to provide the services requested by kristalbond.us.
Additionally, kristalbond.us may share account or other information when we believe it is necessary to comply with law or to protect our interests or property. This may include sharing information with other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to fraud, credit or debt collection.
And in the event that some or all of the business assets of kbtamerica.com are sold or transferred, we generally would transfer the corresponding information about our customers.
Finally, kristalbond.us may share your personal information with unrelated outside companies so that they can directly market their products or services to you if we feel that a company offers products or services that we believe may be of interest. We also may provide you with the opportunity to sign up on our Web site to receive e-mail offers from other companies.
What Choices Do You Have Regarding the Use of Your Information?
We provide you with a number of choices regarding our handling of your personal information.
Opting Out of Email
If you are a registered kristalbond.us user and wish to change your e-mail preferences, please sign in to your Account, go to the My Profile section and choose “No, thanks” under “subscribe to kristalbond.us emails.” You also can opt out of e-mail by clicking on the unsubscribe link at the bottom of any kristalbond.us e-mail.
If you prefer to opt out by regular mail, you may contact kbtamerica.com by phone at the number given below or by mail to notify us of your request.
Note: Once you have submitted your e-mail opt-out request you should assume that it has been successfully received and your request is being processed. Please allow us ten business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
Opting Out of Mobile Marketing
To opt out of mobile marketing, you can reply “STOP” to any kbtamerica.com text message on your mobile phone/wireless device.
Note: Once you have submitted your mobile opt-out request you should assume that it has been successfully received and your request is being processed. If the opt-out request is received via text message, you will immediately be removed from the mobile marketing program. please allow three to five business days to complete the removal, as some of our promotions may already have been in process before you submitted your request.
We will not share your mobile number with any third parties for marketing purposes.
Opting Out of Mail or Telemarketing Offers
please either:
• write to our address given below
• call Customer Service at the number given below
If you choose to write to us, please include your name, address and account number (if you have one), and state one of the following:
"NO MAIL OFFERS" (if you don't want to receive offers by mail);
"NO PHONE OFFERS" (if you don't want to receive offers by phone); or
"NO PHONE OR MAIL OFFERS" (if you don't want to receive either).
Because customer lists are often prepared well in advance of an offering (sometimes three to four months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.
Opting Out of Third-Party Sharing
You also may use the address and phone number below to request that we not disclose your personal information to unrelated third parties for marketing purposes. If you choose to write to us, please include your name, address and KBT America account number(if you have one) and state "NO THIRD PARTY SHARING" in your request.
Can I Access My Information?
If you are a registered user of kbtamerica.com, you can update your information in My Account.
If you have questions about your order, you may check your order status online in My Order.
Is My Information Secure?
kbtamerica.com has put in place various physical, electronic and managerial procedures to try to safeguard and secure the information we collect online. For example, private account and customer information is located on a secured server behind a firewall; it is not directly connected to the Internet. Encryption is a process by which a message or information is scrambled while it is in transit to kristalbond.us. It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient's use only. So long as you use a browser that allows for encryption, when you send personal information to us, you use a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.
Please note however that while we implement many security measures on this site, 100% security cannot be guaranteed.
What About Information About Children?
The Children's Online Privacy Protection Act took effect on April 21, 2000 and imposes certain requirements on Web sites directed toward children under 13 that collect information on those children, or on Web sites that know they are collecting information on children under the age of 13. We want to let you know that it currently is kristalbond.us 's policy not to collect personal information on any person under 13. For this reason, our online sweepstakes, e-mail and mobile sign-ups are restricted to entrants who, at a minimum, are at least 13.
If this policy changes, kbtamerica.com will revise this portion of its privacy policy and will comply with the requirements of the Children's Online Privacy Protection Act, which include providing notice and choice to each child's parent or guardian before collecting personal information.
Your California Privacy Rights
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information KristalBond and kristalbond.us share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, In your request, please specify that you want a "Your KristalBond's California Privacy Rights Notice." Please allow 30 days for a response.
International Customer Privacy
To sell and fulfill online purchases that customers choose to ship internationally, kbtamerica.com partners with international shippers. Theywill carefully process your personal information, with at least the same level of privacy protection set forth in the Safe Harbor Privacy Principles as established by the U.S. Department of Commerce. They also agrees not to sell, transfer, or otherwise use your information other than for executing international shipping orders.
When you identify your V order as being shipped internationally, you will be redirected to a checkout page hosted by the international shipping company. On the checkout page you will be required to submit personal information to them to complete your order. Once you place your order, you will be prompted to confirm whether you would like to receive future marketing communication.
The international shipping company will notify kbtamerica.com of the approval of your order, and kbtamerica.com will then ship approved orders to them. They will collect and remit any duties and taxes to the appropriate taxing authority and arrange for the product to be delivered to you. In this process, kristalbond.us makes the sale to you as the merchant of record, but you or the receiver may need to pay the international shipping company any taxes or other charges applicable at the destination country. When ordering a product, you will be presented with the shipping company’s terms and conditions to which you must agree in order to receive the product(s) you ordered.
Once you have agreed that we may share your data collected from our page with the international shipping company, that data is protected by this Privacy Policy and you consent to the transfer and storage of that information on our servers located in the United States.
We adhere to the Safe Harbor Privacy Principles. We have certified to the U.S. Department of Commerce and the European Union that our processing of personal data is in compliance with these principles and we perform periodic self-assessments to verify ongoing compliance.
kristalbond.us is committed to resolving any customer concerns regarding their privacy. If a customer feels that their privacy may have been violated, based on the Safe Harbor Principles, kbtamerica.com will attempt to directly resolve the complaint. Any complaints that are still unresolved after these direct efforts will be settled by arbitration administered by the International Centre for Dispute Resolution in accordance with its applicable commercial rules.
International Centre for Dispute Resolution
A Division of the American Arbitration Association
1101 Laurel Oak Road, Suite 100
Voorhees, NJ 08043
Phone: 856-435-6401
Email box: casefiling@adr.org
Customers shipping internationally who wish to contact kbtamerica.com to
• inquire about or update their personal information
• make a complaint about the collection or use of their personal information
• comment on or ask questions regarding this privacy policy
please email us at service@kbtamerica.com.
This Web site is operated by kristalbond.us, and this privacy policy applies to this Web site only. View the separate privacy policy that applies to your other KBT America products and read more about our credit services.
At , kristalbond.us we respect our customers and understand that may be concerned about privacy. We post this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information, and how you may access some of the data you provide to us.
As we continue to develop our Web site and take advantage of technologies to improve the services we offer, this may change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.
If you have any questions about this policy, please contact our Customer Service Department; contact us by postal mail and telephone number provided below.
What Information Do We Collect?
We collect various types of information depending upon how you use our site.
• When you order from us, we collect your name, billing address, shipping address, e-mail address, phone number(s) and credit card number (with expiration date). We also gather information on the person who will receive any gift you send (e.g., that person's name and address) and we will retain a record of your purchases. In addition, if you are a registered user and have signed in when you enter this information, it will automatically be saved in your Wallet and/or Address Book for ease of reference.
• When you become a kristalbond.us registered user, we collect your name, mailing address, e-mail address, birth date and password. This information is gathered to make your shopping experience as a registered user as quick and easy as possible. Additionally, we collect certain personal information if you choose to opt in to our e-mail or mobile content marketing programs.
• Our primary goal in collecting personal information — including your first name, last name, purchase history, phone number(s), valid e-mail and residential address and credit card data — is to provide you with a smooth, efficient, customized shopping experience and to let you know about offers that may be of interest to you.
• When you enter a sweepstakes or contest online, we usually collect your name, address (or ZIP Code), e-mail address and phone number. We also may ask you for additional information, such as your age, interests or product preferences.
• When you submit a question to customer service, we need your e-mail address to respond, and you also may provide us with additional information to help us answer your question.
• We may receive some information about you from other sources and may add it to your account information. For example, we might get your updated address from a shipper or information on your preferences from another Web site conducting a promotion or event with us.
• We may acquire customer lists from other parties so that we may invite new people to visit kbtamerica.com. Our policy is to acquire only lists of people who have indicated that they are willing to receive e-mail offers. Also, each time we send an e-mail offer, we provide people with the opportunity to opt out of receiving future e-mail offers.
• During your shopping with us, we may look at the zip code affiliated with your computer's IP address in order to customize and enhance your shopping experience.
What Are Cookies and How Do We Use Them?
A cookie is a small piece of information sent by a Web site that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalize your experience. At kristalbond.us, we use two kinds of cookies: session cookies and persistent cookies. Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at kristalbond.us. For example, the Session ID cookie that we ask your browser to hold retains the ID for your shopping bag. Without the Session ID cookie, you can't add merchandise to your bag and carry it to Checkout.
Persistent cookies, in contrast, last from visit to visit; they do not go away when you exit your browser. At kristalbond.us, we use persistent cookies to give you a more personalized shopping experience and to help you navigate our store more efficiently. We will use your information to enhance your site experience. However, you can use our site without accepting a persistent cookie. To do so, you should set your browser options to reject persistent cookies. Alternatively, you can set your browser to notify you when you receive a cookie, which gives you the opportunity to decide whether you want to accept it or not. In many instances, the Help button on your browser toolbar will tell you how you can take these steps.
Cookies can be used by a Web site to recognize you. But that does not necessarily mean any personal information is stored in the cookies. At kristalbond.us, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and e-mail address) is stored safely and separately on our secured servers, and you need to provide a password to access it.
We also use cookies to look at how groups, rather than individuals, use our Web site. In physical stores, we can observe which aisles and departments are most heavily trafficked and determine what displays or sales are the most successful. Then, we can identify ways to improve the customer experience. On the Web, cookies help us develop a similar understanding so that we can continue to improve the arrangement, product offerings, and merchandise placement you see at kbtamerica.com.
If you would like to opt out of receiving any cookies from kristalbond.us, please use the help function in your Web browser to restrict kbtamerica.com cookies. Lastly, if your existing cookie expires or you clear your cookies for any reason, you will need to follow the above steps again to opt out of any new cookies.
IT support
We work with a third party companies, to assist us in better understanding how people use our site. kristalbond.us may place cookies on your computer to collect information. The information that is collected through cookies tells us things like which search engine referred you, how you navigated around our site, what you purchased and what traffic is driven by banner ads and e-mails.
We analyzes the information it collects from kristalbond.us our support companies returns it to us through a secure Web connection. We use the information to help us understand your interests in our Web site and how to better serve you. It also helps us provide you with more personalized product offerings. kristalbond.us does not allow outside parties to collect credit card, username or password information.
Our suppliers may only use your personal information to perform services for us. It may not share your personal information with anyone else, or use it for any other purpose, except on an aggregate, non-personal basis (in other words, the information will not be identified with you). They are required to maintain all of the information it collects and analyze securely and in confidence.
As a visitor to kristalbond.us, you may choose to opt out of analysis of your browsing and purchasing behavior on our site. You may also choose to continue to benefit from the improved shopping experience that the analysis allows us to provide, but maintain your anonymity. Learn more about the various levels of privacy and confidentiality you can select with on this site and to exercise your opt-out choices.
Targeted Advertising
Targeted advertising (also known as Online Behavioral Advertising) uses information collected on an individual's Web browsing behavior such as the pages they have visited or the searches they have made. This information is then used to select which kristalbond.us advertisement should be displayed to a particular individual on Web sites other than kbtamerica.com. The information collected is only linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a particular person, such as their name, address or credit card number. The information used for targeted advertising either comes from kbtamerica.com or through third-party Web site publishers.
You can opt out of targeted advertising that occurs on our third party advertising publishers (per the paragraph above). Please note that this will opt you out of targeted ads from kbtamerica.com and any other participating advertisers. If you opt out, you will continue to receive online advertising from kristalbond.us; however, these ads may not be as relevant to you.
How Do We Use Your Information?
We may use your information in a number of ways, including the following:
• In order to serve you better, we may combine the information you provide us online, at stores and through our catalogs. We use that information to improve your overall shopping experience.
• To improve the content on our Web site; for example, we may use cookies to find out which parts of our site or our products are visited most often.
• To enhance your online shopping experience; for example, we may use it to recognize you and welcome you to the site.
• For marketing and promotional purposes; for example, we send out e-mail and direct mail to our online and store customers about products or events that we think may be of interest to them. We also may send you offers for discounts or free services (e.g., free gift wrap or shipping) on our site or in stores.
Do We Share Your Information?
The information gathered may be shared with the KBT, Kristalbond & KGM, family of companies, which includes Kristalbong, Kaihatsu Global Marketing and KBT companies worldwide. We also share the information with third parties, including responsible companies with which we have a relationship. For example:
• When you make a purchase, we may share information about you and your transaction with other companies for the purpose of processing your transaction, including fraud prevention, vendor direct shipping and credit card authorization.
• Some of our vendors may work closely with us to create a vendor shop within the kristalbond.us site or to ship your order directly to you. In certain instances, we may share certain information about you with that vendor (e.g., if you decide to buy their products).
• You also may make a purchase from kbtamerica.com through a link from another Web site or search engine and may use their express checkout tool to do so. When you do, please be aware that both kristalbond.us and that Web site or search engine will receive your information.
• In some cases, kristalbond.us may enter into a co-branding relationship with another Web site that offers you products or services that supplement kristalbond.us 's assortment (e.g., flowers). In those cases, you may link from kristalbond.us to another site to purchase the item. In that case, both kbtamerica.com and the other Web site may receive your information.
• kristalbond.us may team with another Web site to conduct a sweepstakes or other event (e.g., a live Web chat). In those cases, each of the participating Web sites may collect or receive personal information from you.
• For some of our products, kbtamerica.com may provide you with a link to the supplier of that product so that you may get further information. If you link to the supplier's site, the supplier may collect or receive information about you.
• Like other companies, kbtamerica.com may use third-party advertising companies to serve ads (e.g., banners or links) on its behalf. These companies may employ cookies and action tags (also known as single pixel gifs or Web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is anonymous. View more information about this practice and your choices.
In most of the above situations, these third parties will receive your information because you will be visiting their Web sites or using their links and, in doing so, you may provide information directly to them. You therefore should refer to their privacy policies to understand how they handle your information and what kinds of choices you have.
kristalbond.us also may share your personal information with outside companies that perform services for kbtamerica.com. For example, we may retain an outside company to manage a database containing certain customer information or to create and distribute an e-mail offering. In those situations, the outside party is performing work for kristalbond.us, and kristalbond.us includes language in its contracts stating that your information is to be used only to provide the services requested by kristalbond.us.
Additionally, kristalbond.us may share account or other information when we believe it is necessary to comply with law or to protect our interests or property. This may include sharing information with other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to fraud, credit or debt collection.
And in the event that some or all of the business assets of kbtamerica.com are sold or transferred, we generally would transfer the corresponding information about our customers.
Finally, kristalbond.us may share your personal information with unrelated outside companies so that they can directly market their products or services to you if we feel that a company offers products or services that we believe may be of interest. We also may provide you with the opportunity to sign up on our Web site to receive e-mail offers from other companies.
What Choices Do You Have Regarding the Use of Your Information?
We provide you with a number of choices regarding our handling of your personal information.
Opting Out of Email
If you are a registered kristalbond.us user and wish to change your e-mail preferences, please sign in to your Account, go to the My Profile section and choose “No, thanks” under “subscribe to kristalbond.us emails.” You also can opt out of e-mail by clicking on the unsubscribe link at the bottom of any kristalbond.us e-mail.
If you prefer to opt out by regular mail, you may contact kbtamerica.com by phone at the number given below or by mail to notify us of your request.
Note: Once you have submitted your e-mail opt-out request you should assume that it has been successfully received and your request is being processed. Please allow us ten business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
Opting Out of Mobile Marketing
To opt out of mobile marketing, you can reply “STOP” to any kbtamerica.com text message on your mobile phone/wireless device.
Note: Once you have submitted your mobile opt-out request you should assume that it has been successfully received and your request is being processed. If the opt-out request is received via text message, you will immediately be removed from the mobile marketing program. please allow three to five business days to complete the removal, as some of our promotions may already have been in process before you submitted your request.
We will not share your mobile number with any third parties for marketing purposes.
Opting Out of Mail or Telemarketing Offers
please either:
• write to our address given below
• call Customer Service at the number given below
If you choose to write to us, please include your name, address and account number (if you have one), and state one of the following:
"NO MAIL OFFERS" (if you don't want to receive offers by mail);
"NO PHONE OFFERS" (if you don't want to receive offers by phone); or
"NO PHONE OR MAIL OFFERS" (if you don't want to receive either).
Because customer lists are often prepared well in advance of an offering (sometimes three to four months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.
Opting Out of Third-Party Sharing
You also may use the address and phone number below to request that we not disclose your personal information to unrelated third parties for marketing purposes. If you choose to write to us, please include your name, address and KBT America account number(if you have one) and state "NO THIRD PARTY SHARING" in your request.
Can I Access My Information?
If you are a registered user of kbtamerica.com, you can update your information in My Account.
If you have questions about your order, you may check your order status online in My Order.
Is My Information Secure?
kbtamerica.com has put in place various physical, electronic and managerial procedures to try to safeguard and secure the information we collect online. For example, private account and customer information is located on a secured server behind a firewall; it is not directly connected to the Internet. Encryption is a process by which a message or information is scrambled while it is in transit to kristalbond.us. It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient's use only. So long as you use a browser that allows for encryption, when you send personal information to us, you use a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.
Please note however that while we implement many security measures on this site, 100% security cannot be guaranteed.
What About Information About Children?
The Children's Online Privacy Protection Act took effect on April 21, 2000 and imposes certain requirements on Web sites directed toward children under 13 that collect information on those children, or on Web sites that know they are collecting information on children under the age of 13. We want to let you know that it currently is kristalbond.us 's policy not to collect personal information on any person under 13. For this reason, our online sweepstakes, e-mail and mobile sign-ups are restricted to entrants who, at a minimum, are at least 13.
If this policy changes, kbtamerica.com will revise this portion of its privacy policy and will comply with the requirements of the Children's Online Privacy Protection Act, which include providing notice and choice to each child's parent or guardian before collecting personal information.
Your California Privacy Rights
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information KristalBond and kristalbond.us share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, In your request, please specify that you want a "Your KristalBond's California Privacy Rights Notice." Please allow 30 days for a response.
International Customer Privacy
To sell and fulfill online purchases that customers choose to ship internationally, kbtamerica.com partners with international shippers. Theywill carefully process your personal information, with at least the same level of privacy protection set forth in the Safe Harbor Privacy Principles as established by the U.S. Department of Commerce. They also agrees not to sell, transfer, or otherwise use your information other than for executing international shipping orders.
When you identify your V order as being shipped internationally, you will be redirected to a checkout page hosted by the international shipping company. On the checkout page you will be required to submit personal information to them to complete your order. Once you place your order, you will be prompted to confirm whether you would like to receive future marketing communication.
The international shipping company will notify kbtamerica.com of the approval of your order, and kbtamerica.com will then ship approved orders to them. They will collect and remit any duties and taxes to the appropriate taxing authority and arrange for the product to be delivered to you. In this process, kristalbond.us makes the sale to you as the merchant of record, but you or the receiver may need to pay the international shipping company any taxes or other charges applicable at the destination country. When ordering a product, you will be presented with the shipping company’s terms and conditions to which you must agree in order to receive the product(s) you ordered.
Once you have agreed that we may share your data collected from our page with the international shipping company, that data is protected by this Privacy Policy and you consent to the transfer and storage of that information on our servers located in the United States.
We adhere to the Safe Harbor Privacy Principles. We have certified to the U.S. Department of Commerce and the European Union that our processing of personal data is in compliance with these principles and we perform periodic self-assessments to verify ongoing compliance.
kristalbond.us is committed to resolving any customer concerns regarding their privacy. If a customer feels that their privacy may have been violated, based on the Safe Harbor Principles, kbtamerica.com will attempt to directly resolve the complaint. Any complaints that are still unresolved after these direct efforts will be settled by arbitration administered by the International Centre for Dispute Resolution in accordance with its applicable commercial rules.
International Centre for Dispute Resolution
A Division of the American Arbitration Association
1101 Laurel Oak Road, Suite 100
Voorhees, NJ 08043
Phone: 856-435-6401
Email box: casefiling@adr.org
Customers shipping internationally who wish to contact kbtamerica.com to
• inquire about or update their personal information
• make a complaint about the collection or use of their personal information
• comment on or ask questions regarding this privacy policy
please email us at service@kbtamerica.com.
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KBT America LLC
8403 NW 70th Street Miami, FL 33166 Tele +1 855 252 7872 Fax +1 (305)591 3045 |
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